DIGITITAL REDESIGN - INTERNAL WEBSITES
Citi Card Replacement Journey
AGILE PROJECTS - MOBILE APP & DESKTOP WEBSITE
Citi launched the Agile Citi initiative creating multiple work streams implementing an agile methodology to their design and development. The Card Replacement strategic efforts addressed improvements to the website and mobile application. The full card replacement journey included multiple projects were developed successfully through several sprints.
Among these projects were:
Card Tracker, Disputes, Pin Reset, Merchant updates, Profiles, Settings and Card Lock (Pictured.)
Many of these flows are still in progress and are not approved to show.
Ideation and Strategy
Research and Usability