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DIGITITAL REDESIGN - INTERNAL WEBSITES

Citi Card Replacement Journey

AGILE PROJECTS - MOBILE APP & DESKTOP WEBSITE

CITI LOCK CARD
CITI LOCK CARD

Unlocked

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CITI LOCK CARD
CITI LOCK CARD

Locked

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PROJECT DETAILS

 

Citi launched the Agile Citi initiative creating multiple work streams implementing an agile methodology to their design and development. The Card Replacement strategic efforts addressed improvements to the website and mobile application. The full card replacement journey included multiple projects were developed successfully through several sprints. 

 

Among these projects were:

Card Tracker, Disputes, Pin Reset, Merchant updates, Profiles, Settings and Card Lock (Pictured.)          

 

Many of these flows are still in progress and are not approved to show.

PROJECT ROLE

Ideation and Strategy

 

Research and Usability